Call Flow Duplication

Complex Calling flows may be duplicated. To duplicate, navigate to Flows and next to the Flow to be duplicated, click the ‘Copy’ icon: Click ‘OK’ at the pop-up window. The next screen will show the Edit Flow screen and automatically populates with the words ‘COPY OF’ followed by the original Call Flow name. This name can […]

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Managing Default Flow Metadata

Adding or Editing Call Flow Metadata Metadata can be attached to all calls made to a calling flow. This is a way to attach default information to a call flow that is not easily obtained or can be obtained without asking the caller for additional input. Use cases include tracking the source of the call […]

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Using a Keyword to initiate a Calling Action

This article outlines how to initiate a calling flow by texting a keyword into a shortcode. Requirements: Revere Calling enabled Revere Mobile enabled Calling flow with active hotline Mobile flow with double opt in Triggering a calling flow utilizes a microservice, a piece of software that ties two services together. In this case, Revere Mobile and […]

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Flows

Flows Flows are the core of Revere Calling; these are the programmed steps that every caller goes through. Each step in a Flow is called a Capsule; every Capsule carries out one piece of the action. Parts are outlined below:   Flow Name: Each Flow requires a name. As a best practice, Flow name should […]

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Numbers

Numbers In this tab, numbers can be purchased for the account and assigned to calling flows. Begin by clicking ‘Add Number’:  Numbers can be either Toll Free or Local and may also include a vanity identifier. To find a vanity number, type the desired numbers into the field called “Contains”. Local numbers can be found by […]

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Revere Calling User Guide

Overview Revere Calling is Revolution Messaging’s self-service tool for creating and operating Interactive Voice Response. While it’s most commonly used for legislative calling campaigns, the system allows for more complex and flexible calling campaigns as well. Revere Calling works by linking a hotline number assigned to an account with a call flow, which dictates the […]

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