The inbox is where you will see any incoming messages (messages sent to the platform from your subscribers) that are not part of a mobile flow (keywords, collect metadata, five-digit zip codes, etc.) Click on the Inbox tab or click on the red number next to Inbox at the top of the page to get to your inbox. The red number is the number of messages you have in the inbox similar to your email inbox. In the example below, this user has 66 inbox messages.
Occasionally, messages in the inbox are subscribers accidentally texting a message to your shortcode that is meant for someone else, for example, “Honey, I’ll pick up the kids tonight.” Another frequent inbox message are subscribers trying to answer a poll you broadcasted after the 3 hour window allowed for response. For example, the A, B, and C messages in the inbox are likely from subscribers that are trying to answer a poll question. Revolution Messaging staff can add this data for those who respond to polls after the 3 hour window, let your client rep know.
Other possible inbox messages are from people trying to text in a keyword but who have a text message signature, for example, the “20036~~*Dad*~~” message in the inbox above. That person is likely trying to text in a keyword but their signature “~~*Dad*~~” meant that the text message is interpreted as an inbox message and not a valid metadata response. Revolution Messaging staff can make sure that subscribers will get tagged or sent a reply accordingly.
Add to List/Remove from List
You can add or remove a subscriber from a list from the inbox by hovering your mouse over the right side of the inbox message under Actions and clicking the plus or minus button.
You can add metadata by hovering your mouse over the right side of the inbox message under Actions and clicking the tag button.
You can reply directly to a specific subscriber in the inbox by hovering your mouse over the right side of the inbox message under Actions and clicking the arrow button.
This button will pop up the quick message box where you can type a message directly to that subscriber and choose to send that message immediate or at a later date and time. (Remember, the time zone is set to what you computer is set to so if you’re computer is set to Eastern then your message will be scheduled for that time in Eastern.)
You can also perform these actions in the subscriber profile which you can access by clicking on the blue link with the subscriber’s phone number.
Clear from Inbox
You can delete messages in the inbox by hovering your mouse over the right side of the inbox message under Actions and clicking the trashcan button.
Click inside the Search box to search for inbox messages that contain certain text. For example, typing in Yes will bring up any messages that contain the word “yes”.
The With Selected drop down menu at the bottom of the page will allow you to perform actions and make them apply to several subscribers.
1) Check the check mark box next to all the subscribers you would like the action to apply to.
2) Select which action you would like to take and click the Apply button to perform that action.