All of a subscriber’s metadata and messaging history is available in the Subscriber Profile. To look up a subscriber, simply enter her phone number into the “Search Subscriber” box in the top-middle of the platform and click the search icon. You can also access a Subscriber profile by clicking on a hyperlinked phone number such as in the Inbox or List Details.
All incoming and outgoing messages can be found on the right side of the profile (see box marked “A”). All the list subscriptions and uploaded and recorded metadata are located on the left side (see box marked “B”).
From the subscriber profile, you can view & edit metadata, send them a direct message, add or remove from lists or end their session.
Editing Metadata and Subscription Lists
- Click the “Add Metadata” button to manually create data or overwrite existing data.
- To delete the subscriber from a list, click the trashcan icon under Subscriptions
- To remove the subscriber from every list, click “Remove All”
- To add the subscriber to a list, “Add To List,” select the desired list, and send them a welcome message.